FAQs

When will my order be shipped?

Your order will be shipped as soon as possible. UPS or USPS is usually 1 TO 2 DAYS. TRUCK FREIGHT takes A little longer for pick up

How do I return something?

If you need to return a part to us for any reason, please call before shipping the part back to us. We will discuss the problem and issue a Return Merchandise Authorization number. Please place the RMA number on the outside of the box and include a copy of your receipt. No returns will be accepted without an RMA number. All returns must be shipped with the freight prepaid, properly packed and insured for the full value of the part. Returns sent to us COD will NOT be accepted. Unless the part is defective, or we shipped it to you in error, you will be responsible for all shipping charges incurred. You also may be subject to a 20% restocking fee. Returns made within 30 days of purchase will be refunded in the original payment form, provided part(s) is unopened and in sellable condition. Returns made after 30 days of purchase will be given store credit, unless item is defective. No returns accepted after 90 days.

Oversized Items

Oversized items are those which exceed the normal size and/or weight limitations of our selected carriers and are therefore charged an additional fee to ship. Those items are noted throughout our catalog and internet site using the O/S symbol. Charges for Oversize items will be applied to your credit card or COD order total when your order is processed.

Truck Freight

Some items are too large to be shipped UPS and need to be shipped truck freight. These items are noted throughout our catalog and internet site using the T/F symbol. Orders requiring truck freight shipping cannot be shipped COD and must be prepaid with a credit card or by sending us a check or money order. We cannot provide freight quotes on line. Your order will be sent to our shipping department for a freight quote and you will be contacted for your approval prior to sending the order. Please note that, according to the freight companies we utilize, if there is no one at the delivery address to assist the driver with unloading the freight, you will be charged a $50 fee in addition to the freight charges already incurred. For the safest and most economical shipping method, specify a business address for us to ship to.